Will it arrive before Christmas?
Orders ship from our EU warehouse in Spain and usually arrive in 5–10 business days. For Christmas delivery, we recommend ordering by 8 December.
Do I pay customs or import fees?
No. Your order ships from inside the EU, so there are no extra fees at delivery.
Is shipping free?
Yes, shipping is free on every order.
What size is the Sleigh Bed?
About 64 × 45 × 33 cm. It suits cats and small to medium dogs. Check that your pet can lie comfortably in that space before ordering.
How do I clean it?
Hand wash in cold water and let it air dry to keep the plush soft.
Can I return it?
Yes. You have 14 days from delivery to return your order. See our Refund Policy for details.
How do I track my order?
You'll get a tracking link by email as soon as your order ships.
I have another question.
Email us at hello@wooltails.com and we'll reply within 2 business days.